You can place an order directly through our website by selecting your product and completing checkout. Once your order is confirmed, you will receive an order confirmation email with your purchase details.

We accept major credit and debit cards along with other secure payment options available at checkout. All transactions are processed securely.

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped or prepared for pickup, changes or cancellations may not be possible.

Yes, we ship Australia wide and to New Zealand. Shipping availability, costs, and delivery times are calculated at checkout based on your location and the product ordered.

Orders are typically processed within 1–3 business days. Delivery times vary depending on the product and your location. Most orders arrive within 3–7 business days, however some products may take up to 40 days. Remote areas may take slightly longer.

Yes. Once your order has been dispatched, you will receive tracking details via email & phone where available.

Yes, local pickup is available for selected products. If pickup is available, you will be notified once your order is ready for collection.

Most electric dirt bikes and high-performance e-bikes sold by SurRush are designed for off-road use only. Road legality depends on local regulations, registration requirements, and any modifications. Please check your local laws before riding on public roads.

Our bikes are recommended for adult riders. Suitability depends on rider experience, height, weight, and intended use. Always review the product specifications before purchasing.

SurRush bikes are built for off-road riding including dirt tracks, trails, sand, gravel, and hills. Some models may also be suitable for mixed terrain depending on setup.

Charging times vary by model, but most batteries take approximately 3–4 hours using the supplied charger.

Range depends on riding style, terrain, rider weight, and power mode. Estimated ranges are listed on each product page as a general guide.

For best battery life, avoid fully draining the battery, store it in a cool dry place, and always use the supplied charger. Avoid exposure to water and extreme temperatures.

Yes, all products come with a manufacturer warranty. Warranty coverage varies by product and component. Full warranty details are provided with your purchase.

If your order arrives with an issue, please contact us immediately with your order number and clear photos or videos. Our team will assist you as quickly as possible.

Yes, we offer a range of spare parts and accessories for selected models. Availability may vary.

Returns are accepted in line with Australian Consumer Law. Products must be unused and in original condition unless the item is faulty.

Used or ridden bikes are generally not eligible for return unless there is a manufacturing fault.

Yes. We strongly recommend wearing a helmet and appropriate protective gear at all times when riding.

Light rain is generally acceptable, however riding through deep water or heavy rain is not recommended as it may damage electrical components.